Parts Identification Specialist - HVAC

Why You Should Work Here

At Daikin, we believe that individual achievement is the foundation of corporate growth. We embrace people-centered management in all that we do.

You can make a real contribution to a growing company. We strive to be the best and want to work with people who love to raise the bar on the possible. Daikin is not just an industrial company; we’re engineering, product installation, human resources, sales, service, marketing, finance, testing, logistics and more.

Whatever your passion, explore it with Daikin.

Job Description

Provide timely replacement parts information to customers using various resources including replacement parts lists and product engineering and product documentation catalogues.

Day to Day Responsibilities

• Provide timely replacement parts information to customers using various resources including replacement parts lists and product engineering and product documentation catalogues.
• Maintain customer satisfaction by identifying replacement parts or recommending retrofit of existing parts in a prompt and accurate manner as requested for unit operation.
• Advise all personnel of any changes pertaining to Parts identification via written communication.
• Maintain good working knowledge of all computer programs related to Parts activity.
• Maintain current knowledge on product as it relates to their Parts ID job.
• Assure that other internal people in the Service Parts and Warranty Section are familiar with the computer programs and procedures concerning product part identification.
• Collaborate effectively with customers and Engineering staff to ensure the proper parts are identified.
• Document identification of parts to the customer via a Help Desk based software system.
• Customer requests are received via e-mail and phone in a fast paced team environment. Logging into an alternating call system in a timely manner each day is critical for the successful operation of the team.

Minimum Years of Experience

High School Diploma/GED and 1-3 years of customer service experience. Previous HVAC knowledge and drafter experience a plus.

Salary or Hourly Rate

Competitive

Benefits

• Internships
• Tuition reimbursement
• Comprehensive benefits
• 401(k) match

Application Information

All we need is your resume to start!