Field Service Technician

Why You Should Work Here

Join one of the country’s largest Caterpillar dealers and help us build the infrastructure of the Upper Midwest. Ziegler CAT has a team focus, a first-class reputation for service, and a healthy work-life balance. We train our employees to do things the Ziegler Way — the right way —and then we take it one step further. If you’re a talented, hard-working and down-to-earth person, you’ll fit in perfectly here.

Job Description

Perform work on heavy Construction Equipment, Forestry, Marine and General equipment. We are looking for a dedicated employee with excellent troubleshooting and diagnostic skills to help deliver top notch service as a mechanic to our rapidly growing customer base.

Day to Day Responsibilities

• Diagnose and repair Caterpillar equipment including compactors, excavators, loaders, dozers, and other heavy construction equipment as well as agricultural equipment including tractors, combines, balers, sprayers, tillage equipment, and planters in the area
• Respond to customer needs in a positive, supportive, and timely manner to ensure maximum value for work performed; a company truck is provided
• Use a high degree of independent judgment, assumes responsibility for the safe maintenance and repair of a variety of complex equipment and tools, which involve mechanical, hydraulic, gas, diesel, and electrical systems at branch or customer locations
• Maintain a clean and safe work area, adhere to all safety procedures; maintain a service vehicle in a clean and professional manner, and ensure the vehicle is always properly maintained
• Positively interact with manager and team members to satisfy customer needs
• Provide assistance to all other levels of technicians as needed in regard to troubleshooting repairs
• Communicate job status with supervisor and communicates job is completed to receive the subsequent assignment.
• Maintain paperwork documentation of work performed (work orders) in a complete and timely manner on a daily/job basis
• Document labor, addition of segments, assuring that work order can be closed and billed as communicated with the customer
• Willing to respond to after hour emergency calls as directed by supervisor
• Identify and communicate the need for parts for inventory
• Perform other duties as assigned/required

Minimum Years of Experience

2-year technical degree or high school diploma and several years of comparable mechanic experience. 5+ years of relevant diesel equipment repair experience, preferably some field experience. Knowledge of hydraulics, transmissions, undercarriage, track systems, components, electrical, and fuel systems; Previous experience with CAT equipment; Challenger tractors, combines or hay equipment; LEXION combines; AGCO RoGators, TerraGators, and SpraCoupes; Sunflower tillage equipment; or White Planters a plus but not required. Possesses the ability to diagnose all equipment without supervision; is also able to read, follow, understand, and communicate schematics. Desire to provide outstanding, professional customer service, strong attention to detail, excellent problem solver, committed, and possesses written and verbal communication skills. Ability to maintain safe and clean work environment. Willing and able to respond to after-hour emergency calls as directed by supervisor. Basic computer skills. Own mechanic tool set. Clean driving record. Class A CDL or willingness to obtain one within a defined period of time. Able to operate equipment safely.

Salary or Hourly Rate

Competitive

Benefits

• Ongoing training
• Advancement opportunities
• Paid time off (PTO)
• Paid holidays
• Health, dental/orthodontia and vision insurances
• Paid parental leave
• Matching 401(k) fund
• Disability and life insurance
• Wellness programs
• Safe, clean, and friendly work environment

Application Information

All we need is your resume to start!

Ziegler Inc. is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color or creed, religion, ancestry, national origin, sex, sexual orientation, gender identity, pregnancy, affectional preference, disability, age, marital status, familial status, protected veteran status, status with regard to public assistance, membership or activity in a local commission dealing with discrimination, or any other protected class status.