Service Advisor

Why You Should Work Here

Walser creates the atmosphere of learning while developing the skill set necessary for growth at all levels of technicians. Walser is a family-owned, family-run business that believes in work-life balance.

Job Description

Act as the face of Walser by greeting customers entering the service area while acting as a liaison with technicians.

Day to Day Responsibilities

• Act as the face of Walser service by greeting customers as they enter the service drive
• Perform vehicle walk-arounds, record mileage and VIN numbers, transport vehicles to technician bays, and write-up repair orders
• Understand basic automotive repairs, know how long each service will take and how much the repair will cost
• Serve as the liaison between technicians and customers, while relaying all information to set clear expectations of the visit to the guests
• Work as a team with your service admin and technicians to generate working hours and provide an excellent experience for your guests
• With an experienced Service Advisor’s guidance you will prospect and sell dealership services, coordinate current work in progress, support pre-delivery activities and prepare for after-service delivery
• Execute proper follow up techniques with customers to build repeat business and ensure guest satisfaction
• Stage vehicles and shuttle customers as needed
• Lead by example, be an advocate for the staff and exhibit and embrace the Walser CORE Values
• Embrace and exhibit Walser CORE values
• All other duties, tasks and/or projects as assigned

Minimum Years of Experience

High School Diploma, GED, or equivalent work experience. 0-9 months experience in the automotive industry. Past experience working with a high level of urgency. Strong communication skills both verbal and written. Experience interacting with customers and providing a positive experience. High level of detail orientation and accuracy. Beginner to intermediate level of technical proficiency and experience using Microsoft office (outlook, excel, word), preference may be given to intermediate level skills. Proven experience working within a team environment. Preferred Qualifications: CDK, Reynolds and Reynolds, or other Dealer Management Systems experience is a plus. Desire to build a career within the Walser Automotive Group.

Salary or Hourly Rate

Competitive

Benefits

Earn-and-learn opportunities include programs with:

• ASEP
• Honda
• Mazda
• Subaru
• Toyota

Full time benefits include:

• Medical and dental insurance
• PTO
• 401(k)

Application Information

Please provide your resume including work history and any certifications earned or in process. Must be reliable and have a good work ethic. Must work well as a member of a team. Must have a valid driver’s license with an acceptable driving record.