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Trades Hub provides what you need for every step of your career journey
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Why You Should Work Here

Since founder Don Kotula opened his garage door to the world in 1980, Northern Tool + Equipment has stayed true to a vision that has guided the company ever since — building lasting relationships by providing the right solution for our customers. Today, Northern Tool + Equipment has grown into a billion-dollar company that provides over 70,000 carefully chosen tools via catalogs, website and retail stores. We seek talented people who wish to share their initiative, ideas and expertise; we develop and support our teams and we put them in a position to succeed. We know our customer, we provide value and we act with integrity. We are True Northern.

  • MN Top Workplaces recipient for 5 years in a row – recognized as a top scorer in work/life balance
  • Work/life balance continually scores at the top in engagement surveys
  • Remote work options
  • Generous PTO plan
  • Volunteer Time Off (VTO) – paid time off to volunteer
  • Paid Holidays
  • Paid Parental Leave
  • Caregiving support – all employees eligible for a company paid membership to Bright Horizons to support finding resources and receive discounts to meet care giving needs
  • Reasonable retail hours, no big box hours here!
  • Member of Make Time to Vote organization – paid time off to vote

Job Description

Service and repair products that are brought to the store for repair.

Day to Day Responsibilities

  • Service and repair products that are brought to the store for repair.
  • Promote customer relations and satisfaction by completing jobs on schedule or connecting with customers, in a timely manner, to give them updates on issues such as unattainable replacement parts and warranty issues.
  • Maintain responsibility for sourcing parts for stock and repairs and ordering parts.

Minimum Years of Experience

One year of related technical training (2 year certification preferred). At least one year of experience repairing and maintaining small engines, large lawn equipment, generators, commercial pressure washing units, mowers, tillers, and other related equipment. The skills to clearly explain and communicate to the customer’s satisfaction the diagnosis and repair of the machine in a professional manner to provide a positive experience. Demonstrated accuracy and thoroughness, while providing a valued quality solution to the customer. The ability to recognize and observe all safety and security procedures, report potentially unsafe conditions, and use equipment and materials properly. The desire to treat others with respect and contribute to building a positive team spirit. The ability to understand and follow instructions and promptly respond to direction. The drive to work with integrity, always upholding company values, while operating a profitable service business. You Might Also Have: Knowledge of small engine theory (2 and 4 stroke): lubrication, cooling, ignition and fuel systems. Extensive experience with electrical systems, plunger driven or axial pressure washer pumps and unloader systems, hydraulic theory, and associated diagnostic equipment and procedures. Proven track record of business development – Business to Business, Business to Consumer. Strong organizational and computer skills (fluent in Microsoft Office products).

Salary or Hourly Rate

Competitive

Benefits

Fun stuff:

  • Annual summer picnic
  • Team lunches + ice cream socials
  • Holiday celebrations
  • Casual/Dress for Your Day
  • Interdepartmental team events and competitions – we love a little friendly competition
  • Service awards + Core Values recognition program


Financial benefits:

  • 401k with company match
  • Life Insurance (company paid and provides 1X annual salary in coverage)
    • Supplemental life Insurance available for employee, spouse, and children
  • Travel Assistance program - benefits available for emergency situations while traveling
  • Accident and Critical Care coverage
  • Employee Discount at all Northern Tool companies
  • Paid Time Off
  • Annual Incentive Plan programs

Health & Wellness:

  • Comprehensive Medical, Dental and Vision Plans
  • 100% coverage for in network preventive care
  • Disease prevention and management including weight loss support through Omada
  • Tobacco cessation support
  • Company sponsored fitness and wellness challenges
  • Employee Assistance Program (includes 24/7 support and up to 3 in person counseling sessions at no cost)
  • Short term + long-term disability (company paid, provides up to 60% of monthly covered earnings)
  • Flex Spending Accounts for Medical and Dependent Care Expenses
  • Grand Rounds – health care advocate to support employees with accessing quality care
  • Learn to Live – mental health online support/resources for all employees and family members

Make an Impact:

  • Volunteer Time Off – paid time off to volunteer!
  • Charitable Matching Programs
  • Community Health Charities sponsor
  • Regular donations made to 360 Communities
  • Member of Make Time to Vote organization

Career growth and advancement:

  • Regular 1-1s and coaching
  • Access to talent management technology to support individual career development and aspirations
  • Access to many Learning + Development offerings online and in person
  • Partnerships with many educational programs, organizations, and institutions
  • Internship and apprentice offerings
  • Stretch assignments and opportunity to try out new things!
  • Tuition assistance
  • Various leadership development programs for leaders at all stages in their management career

Application Information

All we need is your resume to start!

About Company
Founded in 1980, Northern Tool + Equipment has grown into a billion-dollar company that provides over 70,000 carefully chosen tools via catalogs, website and retail stores.

Location
2800 Southcross Drive, Burnsville, Minnesota

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